COVID-19 Health and Safety Management Update
A new COVID Safe Health Management Plan has been implemented at Wilson Island in line with the Queensland Government regulations. The changes associated with this management plan will be in place for the foreseeable future. The COVID Safe protocols will be constantly reviewed and may change without notice to keep in line with QLD Government and WHO regulations.
As recommended by the Australian Government Department of Health we suggest downloading the COVIDSafe App prior to travel.
We request that guests continue to observe government required social distancing, hygiene practises and travel restrictions. If you are feeling unwell, please do not travel to Wilson Island and contact our reservations team to postpone your holiday.
COVID-19 HEALTH DECLARATION FORM:
Guests will also be required to complete the COVID-19 Health Declaration Form. This form is required to be completed during check in, either at the Gladstone Marina or at the Heron Island reception desk if arriving by flight transfer. If you prefer, you can pre-download from the Heron Island website and complete the form to hand in at check in. However, it is essential that you complete the form as close to your travel date as possible and do NOT sign the document until you are with our staff at check in.
The Queensland Government have made it mandatory for guests to check in using the QLD App. Guests will be required to check in using the QLD App prior to boarding the Heron Islander.
Thermal imaging and temperature checks will be conducted on arrival for check-in at the Gladstone marina. Guests presenting with flu like symptoms and a temperature in excess of 38.1°C may be denied boarding and asked to postpone their holiday. Additional hand sanitising stations will be accessible for guests and staff as well as common areas frequently cleaned and sanitised.
THE HERON ISLANDER:
Guest numbers will be restricted to meet guidelines with hand sanitiser available for guest use onboard. The Heron Islander is cleaned several times per day including before, after and during each voyage.
To minimise risk reef shoes will no longer be available to borrow. Reef shoes are available for sale at the Heron Island Shop for $20.
Please be assured that we follow strict hygiene regulations to ensure our equipment is disinfected, clean and safe at all times.
Dining options may vary to keep inline with COVID Safe requirements.
The housekeeping department on takes the health and safety of our guests very seriously. Some highlights of their policies and procedures include:
- Laundry disinfecting is achieved through thermal and chemical processes.
- Products used for cleaning and personal hygiene are in line with the World Health Organisation standards and recommendations.
- Frequent disinfecting of common areas and high touch surfaces
Hand sanitising stations will be available throughout the property. The COVID Safe Checklist has been completed with our onsite staff also completing government recognised COVID Safe training.